E-Commerce FAQs

The Artistry of Jacques Pépin LLC E-Commerce FAQs


When do you ship?
Most orders are shipped with 1-2 business days. Prints with frames may take longer since each frame is custom made. Prints with frames are generally shipped in 3-5 business days.

Where do you ship?
U.S.: We ship free within the U.S. via USPS Priority Mail for limited edition prints, menus, etc. (Or FedEx for gallery-size prints and original artwork).
Canada: We ship to Canada via USPS Priority Mail International for limited edition prints, menus, etc. (Or FedEx for gallery-size prints and original artwork—please use the custom order forms for Canadian customers).

Do you charge tax?
Currently, only Connecticut residents are charged state sales tax.

May I make copies of Jacques’ artwork?

All artwork and content on the Artistry of Jacques Pepin website is legally protected by U.S. and International copyright laws. Under no circumstance is it permitted for you to use any of Jacques artwork for commercial purposes, without proper and prior permission from Jacques Pepin, or his legal advisers. Unauthorized duplication or usage for commercial purposes is prohibited by the Copyright law and will be prosecuted. We protect our copyright interests. Jacques Pepin retains all of the copyrights to all artwork on this site, regardless of having sold the original image. You must contact him or his legal advisors in order to use an image for commercial purposes, whether or not you now own the original artwork.


What are your return policies? 

Art pieces are carefully inspected & packaged to ensure safe delivery. As a customer, you have the right to return incorrect or flawed merchandise. Any claims must be made within 10 days after delivery. Please email us at contact@jacquespepinart.com for instructions.

There is a 10 day return period if you are not completely satisfied with your purchase. The product being returned must be in its original form and must not be damaged or altered in any way.

jacquespepinart.com is not liable for insignificant distinctions of the product received compared to the product description. Slight variations in size, color, and substrate texture are expected occasionally due to applied technology. Appearance of products can vary when compared to on-screen appearance because of dissimilar graphic cards, browsers, or monitors. Returns are not accepted because of such insignificant distinctions.